Shipping policy

Shipping:
We utilize UPS, US Mail and LTL (Truck Freight) daily to accommodate the wide range of product we offer. Other carriers may be used, but customer must arrange all shipping documentation and pickup (Call tag). All shortage claims must be made to Batavia Machinery, Inc. within 5 days of receipt. On shipments direct from the manufacturer, their terms apply.

Damage Claims:
Any claims for damage or loss must be filed with the carrier or reported to Batavia Machinery, Inc within 24 hours. Notation of damages is the responsibility of the purchaser. By signing for the goods without noting the delivery ticket, the purchaser accepts the product as-is. If any damages or missing items are found later but not noted on the delivery ticket, it is unlikely that we can recoup any costs. If the driver will not wait for you to inspect the shipment, simply mark the shipment as "damaged" before signing.
In the occurrence of major damages such as such as a machine laying on its side or severely broken, we suggest refusing the delivery completely. With any type of damage, call us immediately so we can assist you.